SERVICE & support
HELPING YOU GET THE MOST OUT OF YOUR GENESIS LOUDSPEAKER AND AMPLFIER SYSTEMS
Here, you can find FAQs and information for most older speakers.
"Genesis" is a common and popular brand name in many different industries, including cars, medical devices and also as an individual item name for some brands of Audio products such as head phones and radios that are not associated with Genesis Advanced Technologies.
Genesis Original Parts purchased from an authorized dealer or directly from the factory are warranted under normal use to be free from manufacturing defects in material and workmanship for a period of ninety (90) days from receipt.
Returns: Returns must be accompanied by a RMA (Return Material Authorization) Number which can be obtained by calling Genesis. Standard return charges are cost of shipping plus a 15% re-stocking fee. Refunds will be issued to the original credit card charged once products are received and verified to be in good condition Custom orders may not be returned.
A previous company, Genesis Physics also made loudspeakers under the “Genesis” brand from 1975 to 1987. That company is not associated with the current Genesis Advanced Technologies, but parts and service may be available from www.humanspeakers.com.
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We invite you to contact us for support, parts, and service