SUPPORT
Warranty & Registration for
Genesis Loudspeakers
OUR ORIGINAL 90 DAY WARRANTY CAN BE EXTENDED UP TO 5 YEARS BY RETURNING YOUR EXTENDED WARRANTY CARD
Genesis Advanced Technologies products are warranted under normal use to be free from manufacturing defects in material and workmanship for a period of ninety (90) days from the date of purchase by the original purchaser.
To extend the warranty of Genesis products, return the extended warranty registration card along with a copy of the original dated receipt of purchase from an authorized Genesis dealer to Genesis Advanced Technologies within 90 days from the date of purchase.
EXTENDED WARRANTY OVERVIEW
The extended warranty of this Genesis product is five (5) years from the date of purchase by the original purchaser, provided that the product was supplied by an authorized Genesis retailer. This extended warranty protects the original retail purchaser and all subsequent owners, but only in the country of original purchase. In all cases, you will have to present the original dated receipt of purchase to establish warranty coverage.
Genesis strives to design and manufacture products of the highest quality, and therefore reserves the right to make changes in design and improvements upon its products, without necessarily assuming an obligation to retrofit such changes to previously manufactured products.
During the warranty period, any Genesis product exhibiting defects in materials and/or workmanship will be repaired or replaced, at our option, without charge for either parts or labor, at our factory or at an authorized repair center.
All parts of the ribbon tweeters and ribbon midrange are covered as stated above, except for the ribbon element, which is limited to a two (2) year warranty period.
This warranty excludes normal cosmetic deterioration due to environmental conditions. The warranty will be null and void if product serial number labels have been removed, tampered with or altered.
OBTAINING WARRANTY SERVICE
Any Genesis product not performing satisfactorily may be returned to the factory or sent to an authorized repair center for evaluation. Return Authorization (RA#) must first be obtained by either calling or writing to the factory or authorized repair center prior to shipping.
GENESIS SERVICE CAN BE REACHED AT (425) 415-8383 FROM 9:00AM TO 5:00PM PST, MONDAYS THROUGH THURSDAYS.
The component most susceptible to failure is one of the driver units. In the event of a driver component failure, an RA# can be obtained for just the driver and it may be removed and sent to Genesis for evaluation. The driver replacement option eliminates the time and expense of shipping the entire speaker to the factory for repair.
All expenses relating to transporting the product to Genesis or an authorized repair center will be the responsibility of the purchaser. Freight collect shipments will be refused. Claims for any loss or damage occurring in transit to Genesis will be the responsibility of the purchaser. The factory will pay for return shipping charges only in the event that the product is found to be defective as mentioned above. There are other stipulations that may apply to shipping charges.
WARRANTY STIPULATIONS
The warranty is void and inapplicable if the product has been used or handled other than in accordance with the instructions provided by the manufacture; abused or misused; damaged by accident or neglect or in being transported; or the defect is due to the product being repaired or tampered with by anyone other than the Genesis factory or an authorized Genesis repair center.
There is no other express warranty on this product. Neither this warranty nor any other warranty, express or implied, shall extend beyond the warranty period. No responsibility is assumed for any incidental or consequential cost or damages incurred by the purchaser. This warranty represents a limited warranty as defined by the Federal Trade Commission under the Magnuson-Moss Act.
Some states in the USA and some countries do not allow limitations on how long an implied warranty lasts, and others do not allow the exclusion or limitation of incidental or consequential damage, so that the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from country to country, and state to state.